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Open iPhone Settings > tap your name > Subscriptions > Keto Cal AI > Cancel Subscription. Your access continues until the end of the current billing period. We do not process cancellations via email — all subscription management is through Apple.
The App uses AI (Google Gemini) to estimate net carbs from photos. Estimates are shown as a range (e.g., "8-12g") to reflect uncertainty. For packaged foods, estimates are cross-referenced with a curated food database. For restaurant dishes, a warning notes that hidden sauce carbs may not be visible. You can always correct portion sizes and replace items if the AI gets it wrong.
Some products labeled "sugar-free" or "keto-friendly" contain maltitol or IMO (isomalto-oligosaccharides) — sugar alcohols that spike blood sugar nearly as much as real sugar. The App flags these products with an amber warning so you can make an informed choice.
Open the App > if prompted with a paywall, tap "Restore Purchases" at the bottom. Make sure you're signed into the same Apple ID you used to subscribe. Your subscription should unlock immediately.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the Keto Cal AI charge.
Email support@ketocal.ai with the subject "Delete my account." We'll permanently delete all your data (food logs, photos, daily summaries, account info) within 30 days. Make sure to cancel your subscription first.
The core feature is scanning food photos to estimate net carbs. Without camera access, the App cannot perform food analysis. Your photos are sent to Google (Gemini) for AI analysis and stored in your account for meal history. We do not sell or share your photos.
No. Keto Cal AI is a lifestyle and diet tracking tool. It does not provide medical advice, diagnose conditions, or replace professional healthcare guidance. Always consult a doctor before making significant dietary changes.
Tap any item on the result screen to correct it. Use the +/- buttons to adjust portion size, or tap the item name to search for the correct food. Your correction is saved and helps improve future estimates.
Go to iPhone Settings > Notifications > Keto Cal AI > toggle off Allow Notifications. Or, within the app, you can decline the notification prompt when it appears after your first scan.